Support Staff Are Abusive

[pringle3]

No matter what I ask for help with all I ever get is an abusive response. I have tried EVERYTHING and they are NEVER respectful. any suggestions for solving this problem?

[falcon9]

No matter what I ask for help with all I ever get is an abusive response. I have tried EVERYTHING and they are NEVER respectful. any suggestions for solving this problem?

One suggestion is that, if you're going to call the FC staff "abusive", you post the actual responses, (rather than a vague, subjective reaction).  I've never experienced any "abusive" responses from FC staff and am unaware of anyone else who has.*

*- and so she did ... and not another word since 8-27-12, (for some "reason").

[pringle3]

I find the below abusive. This is from the OWNER of the site and it's a load of crap. They do NOT want to help us, only profit from the hits we give their messed up website. They need to clean up their act or the site WILL fail.


The last five of your tickets have been answered by the same person, me, and I am the owner/operator of FusionCash, Inc. Rest assured there is no higher authority at this company. I'm afraid that - for whatever reason - you are not going to have a positive experience with surveys no matter what we do.

Important parts of survey-taking like crediting and disqualification are completely out of our control. They're dependent on YOUR computer, YOUR browser, YOUR demographics, and many other things that WE do not have any ability to predict or control. There are so many variables just in browser and computer configurations that there are hundreds of thousands of possible combinations. It is not possible for us (or anyone) to test them all and guarantee perfect operation 100% of the time. This is also covered in the Terms of Service which explain, at great length, our reliance on third party systems in order for you to get credited; and also why we cannot and do not guarantee credit.

All we can see is that you are being disqualified for an above-average number of surveys, compared to other FC members. Why? We don't know. There is no way to know. There is nothing we can do to change your experience since each survey is operated by a third party multinational research firm (as is standard practice for virtually all online paid surveys).

If you insist on continuing to take surveys, you will have to do so in the knowledge that, for reasons outside of our control, you may not have an ideal experience. We will not be paying you out of pocket for disqualifications nor any other failure or problem related to surveys. Further tickets requesting the same may not receive a response.

Again, Ms. Pringle, I'm sorry that we are not meeting your expectations. We operate in an industry and with partners and contracts that limit what we can and cannot do. Unfortunately, and whether you believe it or not, the things you are demanding are impossible for us to accommodate, much as we'd like to.

FusionCash is not for everybody. We don't claim that it is. Based on what I can see from the logs of your account activity, you are one of the people who just can't seem to get credited for anything. We don't know why exactly this is, but for a small percentage of people, that's how it goes.

[falcon9]

Ms. Pringle, I have read the enclosed response from FC staff/owner and can find nothing whatsoever "abusive" contained therein.  It would appear that your reaction stems more from an emotional frustration bias than actual 'abuse', (which did not occur).  Perhaps you could excerpt which specific parts of the response below which were perceived as "abusive" for clarification?

I find the below abusive. This is from the OWNER of the site and it's a load of crap. They do NOT want to help us, only profit from the hits we give their messed up website. They need to clean up their act or the site WILL fail.


The last five of your tickets have been answered by the same person, me, and I am the owner/operator of FusionCash, Inc. Rest assured there is no higher authority at this company. I'm afraid that - for whatever reason - you are not going to have a positive experience with surveys no matter what we do.

Important parts of survey-taking like crediting and disqualification are completely out of our control. They're dependent on YOUR computer, YOUR browser, YOUR demographics, and many other things that WE do not have any ability to predict or control. There are so many variables just in browser and computer configurations that there are hundreds of thousands of possible combinations. It is not possible for us (or anyone) to test them all and guarantee perfect operation 100% of the time. This is also covered in the Terms of Service which explain, at great length, our reliance on third party systems in order for you to get credited; and also why we cannot and do not guarantee credit.

All we can see is that you are being disqualified for an above-average number of surveys, compared to other FC members. Why? We don't know. There is no way to know. There is nothing we can do to change your experience since each survey is operated by a third party multinational research firm (as is standard practice for virtually all online paid surveys).

If you insist on continuing to take surveys, you will have to do so in the knowledge that, for reasons outside of our control, you may not have an ideal experience. We will not be paying you out of pocket for disqualifications nor any other failure or problem related to surveys. Further tickets requesting the same may not receive a response.

Again, Ms. Pringle, I'm sorry that we are not meeting your expectations. We operate in an industry and with partners and contracts that limit what we can and cannot do. Unfortunately, and whether you believe it or not, the things you are demanding are impossible for us to accommodate, much as we'd like to.

FusionCash is not for everybody. We don't claim that it is. Based on what I can see from the logs of your account activity, you are one of the people who just can't seem to get credited for anything. We don't know why exactly this is, but for a small percentage of people, that's how it goes.

[lizandhobbes]

After having read the response from the FC owner, i find that he (she?) is very respectful and is trying to address your concern in an appropriate manner.  I see nothing rude about the response you were given.  Perhaps you just don't like the answer or you're frustrated with the survey process?  Yes, it can be frustrating, but don't take it out on the support staff.  I also wonder about the nature of your question in the first place.  Perhaps that was what could be considered "rude".

[falcon9]

Given the content of the FC response posted, it can be seen that the member was requesting/demanding to be compensated for DQ'd surveys/offers.  After explaining that such is not something FC is responsible for, (the member apparently had submitted previous similar 'complaints' and been answered in a manner incorrectly deemed as "abusive" by a member who doesn't comprehend the actual meaning of that term), the member in question still does not comprehend taking personal responsibility for DQs.

After having read the response from the FC owner, i find that he (she?) is very respectful and is trying to address your concern in an appropriate manner.  I see nothing rude about the response you were given.  Perhaps you just don't like the answer or you're frustrated with the survey process?  Yes, it can be frustrating, but don't take it out on the support staff.  I also wonder about the nature of your question in the first place.  Perhaps that was what could be considered "rude".

[pringle3]

You guys don't know MENTAL abuse when you see it. The owner and the support staff have been giving me replies like this since I joined here and NEVER actually take the time to find out what the problem is or do anything to correct it. All they is 'that's how it is, live with it'. THAT is abuse. They are continually demeaning me in their replies to my support requests and lately they've been doing everything they can to get me to leave, which is NOT going to work. They are no better than the bullies on a school playground and that behavior doesn't cut it in the professional world. They have NO experience in customer service and if they were in my employ, such replies would result in immediate termination from their jobs. You just pat a customer on the head and tell them to 'deal with it'. You take action and correct the problem or compensate the customer in some way for their trouble. FusionCash does none of that and if I were you, I'd find somewhere else to take my business.

Falcon9, you are WAAAAAAAAAAAAAAAAAAAAAAY off. Their surveys don't work for anyone and they fail to see that or want to correct it. That is where that email reply came from.

[falcon9]

You guys don't know MENTAL abuse when you see it.

On the contrary, I have seen it, do know it and what you've experienced from FC staff isn't it.  Instead, it is your perception, (in this instance, an inaccurate one unsupported by actual evidence supporting the claims), being an unsupported opinion/perception which does not constitute evidence.
 

The owner and the support staff have been giving me replies like this since I joined here and NEVER actually take the time to find out what the problem is or do anything to correct it. All they is 'that's how it is, live with it'. THAT is abuse.

No, that's not "abuse".  You are misusing that term.  From the posted response, FC staff/owner advised a member that disqualifications are based upon factors beyond FC's control.  That being the case, FC is unable to influence such factors which resulted in that member being DQ'd.  Further, FC indicated that there are other, unknown, factors which may apply, (such as not knowing the exact reasons a member is DQ'd from any particular survey).

They are continually demeaning me in their replies to my support requests ...

There was nothing particularly "demeaning" in the FC response posted.  Again, such perceptions appear to stem more from an emotional basis than a factual one.

... and lately they've been doing everything they can to get me to leave, which is NOT going to work.

How, exactly, is FC "been doing everything they can to get" you "to leave"?  Survey providers DQ survey takers, not FC.  Conversely, your current diatribes do have the appearance of someone trying to get themselves banned for trying to violate FC's Terms of Service.  Is this your intent?

They are no better than the bullies on a school playground and that behavior doesn't cut it in the professional world. 

You've already demonstrated that your 'perceptions', (inaccurate opinions), are faulty and this one about "bullies" remains an unsupported opinion.

Falcon9, you are WAAAAAAAAAAAAAAAAAAAAAAY off. Their surveys don't work for anyone and they fail to see that or want to correct it. That is where that email reply came from.

I'm not "off" at all since 96% of my ongoing FC income for the about last 18 months has come from completed, (and credited), surveys.  There's also an FC forum thread in which several other members have posted what offers/surveys credited for them.  This is the basis for refuting your inaccurate conclusion that "their surveys don't work for anyone and they fail to see that or want to correct it".

My conclusion is that you're a disgruntled member of FC who does not comprehend how the qualification/disqualification process for surveys works, (and there are threads where this has been repeatedly explained).  As the FC owner advised you; taking surveys may not be for you, (you're either doing something 'wrong' and aren't aware of what that is or, your particular demographics are unsought by the survey provider clients of FC).

[pringle3]

Falcon9, I don't appreciate your replies on this topic, because you DON'T know what you're talking about. In fact you're acting exactly like the staffers and demeaning me when I'm trying to get help. Obviously 'help' is not recognized term at FC as no one ever gives it. Please leave this thread. Your know-it-all responses are not appreciated and will only be ignored.

[lmontgomery4]

try get lot help with your support let god help you out.

[pringle3]

try get lot help with your support let god help you out.

This does nothing to resolve my issues with this site. 'Help' is definitely a foreign term here. No one understands it.

[kingreyam24]

This seems like it is a problem with your computer. You probably have something blocked or something is happening that causes you not to get credited. I have no problem with qualifying and getting credit for surveys. Fusion Cash support has said numerous time that they do not control if you get credited or not. If they don't get paid for you doing an offer, then the money is not there to pay them. It's really not their fault and this person is trying to explain this to you in a nice manner. You need to figure out why your not getting credited. They can't come to your house to fix your computer. And I agree with LizandHobbes. How did you state your complaint in the first place? It definitely sounds like you were the rude one and the person was doing their best to respond in a polite manner. And just to let you know, the surveys work for most people. I don't qualify for some, but I keep trying until I do qualify.


DQ Bonus: Staffing Survey [You got a penny for trying this FC Survey]    2012-08-13   $0.01
New Appliance Survey    2012-08-13   $3.30
Children's Health Survey    2012-08-13   $1.00
Back-To-School Survey    2012-08-10   $1.00
Vote for your Favorites (Aug)    2012-08-10   $1.00
Easy Brand Awareness Survey (August)    2012-08-09   $1.00
Automobile Brands Survey    2012-08-09   $1.00
Grocery Shopping Survey for Moms    2012-08-06   $1.20
DQ Bonus: Ailment Survey [You got a penny for trying this FC Survey]    2012-08-06   $0.01
DQ Bonus: Grocery Survey [You got a penny for trying this FC Survey]    2012-08-03   $0.01
DQ Bonus: Health Care Survey [You got a penny for trying this FC Survey]    2012-08-02   $0.01
DQ Bonus: Banking and Finance Survey [You got a penny for trying this FC Survey]    2012-08-01   $0.01
DQ Bonus: Brand Opinion Survey (Aug) [You got a penny for trying this FC Survey]    2012-08-01   $0.01
Office Products Survey    2012-07-25   $2.40
Banking Survey    2012-07-23   $1.00
Household Product Survey    2012-07-20   $1.20
DQ Bonus: New Electronics Survey [You got a penny for trying this FC Survey]    2012-07-20   $0.01
DQ Bonus: Easy Car Study [You got a penny for trying this FC Survey]    2012-07-19   $0.01
DQ Bonus: Fun Consumer Survey [You got a penny for trying this FC Survey]    2012-07-19   $0.01
DQ Bonus: Easy Brand Awareness Survey (J... [You got a penny for trying this FC Survey]    2012-07-18   $0.01
DQ Bonus: Magazine Survey [You got a penny for trying this FC Survey]    2012-07-18   $0.01
Restaurant Survey    2012-07-18   $1.30
DQ Bonus: Brand Opinion Survey (July) [You got a penny for trying this FC Survey]    2012-07-17   $0.01
DQ Bonus: Parents Survey [You got a penny for trying this FC Survey]    2012-07-16   $0.01
DQ Bonus: Casual Dining Survey [You got a penny for trying this FC Survey]    2012-07-15   $0.01
DQ Bonus: Hotel Survey [You got a penny for trying this FC Survey]    2012-07-15   $0.01
DQ Bonus: Grocery Shopping Survey [You got a penny for trying this FC Survey]    2012-07-15   $0.01
Shopping Survey    2012-06-23   $1.50
Easy Personal Products Survey    2012-06-20   $1.00
DQ Bonus: Mobile Phone Survey (June) [You got a penny for trying this FC Survey]    2012-06-19   $0.01
DQ Bonus: Beer Survey (June) [You got a penny for trying this FC Survey]    2012-06-19   $0.01

[marcee30]

No matter what I ask for help with all I ever get is an abusive response. I have tried EVERYTHING and they are NEVER respectful. any suggestions for solving this problem?

Sorry to say but I agree with the other members, I read the response and I did not read anything that sounded abusive. You have to remember that this is a numbers games, that you will not always qualify for the surveys. I can't remember the last time I qualified for one, I don't agree with how they do it, but that is just how it is. And just about everyday I make it my business to sign in anyway.
I will say this, don't let that be the only thing you do. FC does have other opportunities that will allow you to make a few cent a day, remember that you have 160 days to cash out. So do the daily task, download the tool bar and use it as a secondary search engine, sign up for the emails and watch the videos.
This is not a "make hundreds in a day" type of site it is a slow build, sure we all get up set for not qualifying for surveys but I will say this we keep trying. I sign in everyday and just do the things I know will credit and don't even bother with the surveys anymore...
Did you know FC has surveys too, that will still pay you a penny for attempting the survey
Also follow them on Twitter as well stay up on your forum post...reply to things that are interesting to you, if not just post a topic and see what the feedback may be
Hope this encouraged you at least a little bit to keep you as a member a little while longer before you give up

[falcon9]

Falcon9, I don't appreciate your replies on this topic, because you DON'T know what you're talking about.

That works out well since I don't appreciate whiny little liars who complain even when others are offering constructive criticism.  On the other hand, you've adaquately demonstrated that it is you who do not know what they're talking about in this regard.

In fact you're acting exactly like the staffers and demeaning me when I'm trying to get help. Obviously 'help' is not recognized term at FC as no one ever gives it. Please leave this thread. Your know-it-all responses are not appreciated and will only be ignored.

Please do ignore any replies which do not fit your narrow-minded biases.  You're not even amusing as a troll and only serve as an object example of immaturity and stupidity for others, (who likely don't need such an example).

[falcon9]

'Help' is definitely a foreign term here. No one understands it.

'Intelligence' appears to be a foreign term for you in that it does not apply to your rantings.