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Topic: Support Ticket...3 weeks?  (Read 553 times)

mrrangerrick

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Support Ticket...3 weeks?
« on: October 18, 2015, 04:05:19 pm »
I have a support ticket that's been open for three weeks. It's only my second ticket that I've opened. Is it normal for a ticket to go that long without a response?  :(
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BlackSheepNY

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Re: Support Ticket...3 weeks?
« Reply #1 on: October 19, 2015, 12:23:19 pm »
Quote from: mrrangerrick on October 18, 2015, 04:05:19 pm
I have a support ticket that's been open for three weeks. It's only my second ticket that I've opened. Is it normal for a ticket to go that long without a response?  :(

I can't say I've ever had to wait that long for a response.  Makes me wonder if they ever saw your ticket.  Maybe you should re-submit it.
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mrrangerrick

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Re: Support Ticket...3 weeks?
« Reply #2 on: October 19, 2015, 03:17:08 pm »
They just responded today. :) Thanks FC.
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catherinedwhite

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Re: Support Ticket...3 weeks?
« Reply #3 on: October 21, 2015, 06:14:16 am »
Hope your situation got resolved.
My support tickets have always been answered fairly quickly. 24-48 hours.
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betlynjua

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Re: Support Ticket...3 weeks?
« Reply #4 on: October 22, 2015, 05:45:20 am »
Typically it takes very little time for Fusion Cash to reply.  It's been quite a while since I sent in a ticket but have always had good results. 

I'm sure there have been times and there will be times where a ticket falls through the cyber cracks so to speak. 

I'm glad you got your response and hope you get your issue resolved.  :thumbsup:
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cathy37

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Re: Support Ticket...3 weeks?
« Reply #5 on: October 26, 2015, 02:52:19 pm »
The only time I have submitted a support ticket it only took a couple of days for them to answer and give suggestions to correct my problem.
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minioncookies

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Re: Support Ticket...3 weeks?
« Reply #6 on: October 30, 2015, 04:39:13 pm »
Depending on the severity of the issue they will sometimes take there time to answer a ticket they do get a lot each day and its not easy to keep up with at times
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julesday

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Re: Support Ticket...3 weeks?
« Reply #7 on: November 02, 2015, 03:20:50 am »
They usua;;y take a while when a lot of people are sending tickets in. There isn't that many of them.
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