Emailed in my Verification form and still have not heard back

[clsurfer01]

I emailed in my Identity Verification form on 11/13/17 and I still have not heard back. Is there someone that can confirm my identification so that I can cash out? How long does this normally take? I have been trying to cash out since 10/20/17 as opened with my first help ticket and no one has helped me yet.


Anyone else having issues with their non- responsive customer service? This is ridiculous to make us wait almost 2 months to try to cash out or even get a response. 

[TELawson1]

Have you checked your spam folder on your email?

[bostonphil]

I have been with FC for several years and have never had any of the problems that I see posted.

I am sorry that you are having such difficulties because I really  this site.

[teenangel]

I never had this problem either. I been with fusioncash for quite a while now and I love this site

[dsawan]

no issues here

[clsurfer01]

Yup, I checked my spam folder. They haven't even responded to my original ticket on 10/20/17.
Still no response via email or my ticket 
Not sure whats taking so long. 

[clsurfer01]

Administrator or customer support, can you please look into my ticket and please help verify me? I still have no response and I really would like to cash out.

[gaylasue]

I have been having email problems with the Daily Email.  I got a message that my email has changed but it hasn't in years.  I get survey requests from FusionCash.

[tuffys_daughtr]

Administrator or customer support, can you please look into my ticket and please help verify me? I still have no response and I really would like to cash out.

Well that really stinks that you can't cash out and haven't heard back from admin. It's been almost 2 months and you're right, that is a long time. So I think if it was me, I'd send another help ticket, and maybe check out the knowledge base to see if anyone else had the same problem and how it got fixed. If you do another ticket, be very cordial and also make sure you keep checking your spam. I hope it all gets resolved for you soon!