In case you are wondering....

[tuffys_daughtr]

So I went snooping around FC, haha, and clicked on "About Us" under the Corporate tab at the bottom right and it says there that there are over 3 million members!! Now this doesn't surprise me and because it doesn't say when that was, it very well could be much higher than that now. Although I doubt all of them (us) are active. Which kind of explains why it takes so long to get a response on a help ticket, or getting verified, etc. Just posting mostly for the newbies, to give them a bit of insight on what FC deals with on a daily basis. I'm pretty sure lots of them (us) send tickets occasionally for a rather stupid reason, and probably are lucky we got a response at all!! I know I have submitted a few tickets, and they always got answered, and they were always quite pleasant and fair. But I'm sure the staff has better things to do lol.   

[bostonphil]

Whenever I have had to submit a support ticket, I have always had a timely response. I do not always get the answer I want but the responses have always been pleasant and quick.

[betlynjua]

I have never had any issues with support tickets.  I very seldom send them but every one has been answered in a timely way.

As far as the million member club, I believe I have seen that too.  Fusion Cash has been around for a number of years.  I don't know how long inactive members are kept on 'file'. 

I'm sure it's a similar situation with referrals - a member may have many referrals but only a few, if any, are active.  It's all about numbers. 

[bremer51]

I haven't submitted very many support tickets, but those I have were answered promptly and politely.

[candyterrius]

I haven’t submitted a support ticket since the first two years I joined, I think. So it’s one less burden onto the staff.  There are a lot of members signed up under Fusion Cash. Many of them who used to frequent at the forum are not active as they used to be.

[kaat1220]

Well, my experience has not been as pleasant. Customer service takes an average of two weeks or more to respond, the answer is always polite, but vague, and rarely helpful.

[singletonb]

Since there are so many members, maybe they are looking for some people to work from home and receive an actual paycheck.  Maybe I need to start snooping around

[tuffys_daughtr]

Well, my experience has not been as pleasant. Customer service takes an average of two weeks or more to respond, the answer is always polite, but vague, and rarely helpful.

And that's what I'm saying kaat1220, with over a million members they probably receive an enormous amount of help tickets in a single day! And many could probably have an answer found on the forum somewhere. So for an answer to be received within 2 weeks is probably quite fast considering their work load. Plus some responses take more investigating to find a suitable answer. If I was retired, I'd be more than happy to help them out if they needed it!

[tuffys_daughtr]

Since there are so many members, maybe they are looking for some people to work from home and receive an actual paycheck.  Maybe I need to start snooping around

There ya go singletonb!! I would love to do all my work from home, I already do FC and a couple others that I consider part time work from home, but have to supplement with a "day" job too.  Hopefully within a couple years I''ll be able to cut back.

[king4cash]

I rarely do submit for support......

[berthabutt]

Well, my experience has not been as pleasant. Customer service takes an average of two weeks or more to respond, the answer is always polite, but vague, and rarely helpful.

This is pretty much my experience also.

[tweety0412]

3 mil members is quite alot. I have never had an issue on this site since I have been on here for over 8 years

[rghvac69]

I haven't submitted a support ticket in a while, but when I did I got a response quickly.

[betlynjua]

I haven't submitted a support ticket in a while, but when I did I got a response quickly.

I've found that as long as I do my research; make sure my inquiry is not covered under the faq page for example, then I do not have any problems with support tickets.  I understand that admin can get backed up from time to time so I always try to keep that in mind. 

[Nancy5]

I’ve only submitted 3 support tickets since I joined.  All tickets were answered in a timely manner, never had any problems.