Check on Old Support Tickets

[calendria]

 
 

Go and check your old support tickets and see what the status is:


http://www.fusioncash.net/ot/index.php

 FusionCash Support
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Welcome to the Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

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We provide archives and history of all your current and past support requests complete with responses.
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[bostonphil]

I do not open a support ticket very often but all mine have been answered.

[Jaspe]

Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.

Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered?  Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.

[bostonphil]

Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.

Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered?  Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.

I got two responses. One was about the porno that some person or group posted all over Fusion Cash telling me that it had been removed. I had opened this support ticket a week or two earlier.

The second one was in reference to my support ticket that the certificate for FC had expired. I had opened this ticket some time back and the FC response said "it has been fixed" which was very obvious.

[countrygirl12]

Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.

Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered?  Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.

I got two responses. One was about the porno that some person or group posted all over Fusion Cash telling me that it had been removed. I had opened this support ticket a week or two earlier.

The second one was in reference to my support ticket that the certificate for FC had expired. I had opened this ticket some time back and the FC response said "it has been fixed" which was very obvious.

Usually I get an email telling me they have answered me. But it has been a really long time since I had any issues with my account or the site.  The last one by the time they answered the ticket the issue was fixed and like you said it was obvious because that part of the site was working again.

[countrygirl12]

Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.

Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered?  Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.

You can go to "get help" above and see the tickets you have submitted and the status of anything not answered. And if it is answered it will show you the reply and also when it was answered.

[Jaspe]

Thank you all for the info.  It is good to know they were not only active in taking down the bad posts but responsive to your help ticket as well.

I do know how to see my own help tickets  that I submitted and their status, but I cant see the status of help tickets other people have submitted.

[calendria]

Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.

Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered?  Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.

You can go to "get help" above and see the tickets you have submitted and the status of anything not answered. And if it is answered it will show you the reply and also when it was answered.

Yes this page gives you a list but "This Page:   http://www.fusioncash.net/ot/index.php   "

gives you options to add comments and update your request with further information.  Check it out.

[rwhite17]

I check my tickets at times just to see their status and look at the responses when they are closed

[Jaspe]

Thank you, Calendria for the info.  I see what you mean about adding support information at this location.  

However, I only have one help ticket number.  That is because I went directly to this older page and submitted a help ticket there.  All of my other help tickets have been submitted through the newer  registrant/member webpage interface. And there is no associated ticket number, but you can see your own history of help tickets and their status. Typically when the Administrators respond they close the ticket. The site says if you still have questions to open a new ticket.  They must have changed it along the way for some reason but kept the older help ticket format to maintain the history of older tickets.

I tried to go to the location for which you provided a link and look for help tickets that someone else sent and what the response was but I won't know the ticket number for someone else's help tickets.

I wouldn't think that you would be able to see someone else's help tickets and responses without permission from the person who submitted them originally. There might be sensitive information in the help tickets that not everyone should have access to.

[kjstrukel]

I have never opened a ticket.  Thanks to all my FC buddies, by the time I recognize a problem that should have a support ticket, someone has done it, and I don't feel the need.

[tuffys_daughtr]

I only have 1 ticket from April, 2020, that has not been answered and is still open. It was regarding Tap credits that I never got posted to my FC account. It's not a huge deal though, I'm OK if nothing comes out of it.

[tuffys_daughtr]

I have never opened a ticket.  Thanks to all my FC buddies, by the time I recognize a problem that should have a support ticket, someone has done it, and I don't feel the need.

Wow kj, that's amazing, I have submitted about 10-15 altogether and probably around 1-2 a year. It's usually just something that I most likely don't really need help with, but is important enough to me.

[countrygirl12]

Thank you all for the info.  It is good to know they were not only active in taking down the bad posts but responsive to your help ticket as well.

I do know how to see my own help tickets  that I submitted and their status, but I cant see the status of help tickets other people have submitted.

Because that is none of your business. Just like you can't see any aspect of other people's accounts.

[countrygirl12]

Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.

Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered?  Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.

You can go to "get help" above and see the tickets you have submitted and the status of anything not answered. And if it is answered it will show you the reply and also when it was answered.

Yes this page gives you a list but "This Page:   http://www.fusioncash.net/ot/index.php   "

gives you options to add comments and update your request with further information.  Check it out.

Yes BUT someone posted once, and I don't know if it is true, that IF you add to your ticket that it puts it back at the end of the line. So unless it was absolutely necessary I probably would not do this.