Support Staff Are Abusive

[ssmsurvey]

This looks like it is getting ridiculous!! Though I am frustrated from time to time regarding the payout of surveys and occasional lack of response from support I don't take it personally. This person is acting like it is a personal quest to be respected by a website. What will he/she gain by insisting on 'not going anywhere' when he/she is apparently miserable here? Sounds pretty juvenile.

[michellekport]

You guys don't know MENTAL abuse when you see it. The owner and the support staff have been giving me replies like this since I joined here and NEVER actually take the time to find out what the problem is or do anything to correct it. All they is 'that's how it is, live with it'. THAT is abuse. They are continually demeaning me in their replies to my support requests and lately they've been doing everything they can to get me to leave, which is NOT going to work. They are no better than the bullies on a school playground and that behavior doesn't cut it in the professional world. They have NO experience in customer service and if they were in my employ, such replies would result in immediate termination from their jobs. You just pat a customer on the head and tell them to 'deal with it'. You take action and correct the problem or compensate the customer in some way for their trouble. FusionCash does none of that and if I were you, I'd find somewhere else to take my business.

Falcon9, you are WAAAAAAAAAAAAAAAAAAAAAAY off. Their surveys don't work for anyone and they fail to see that or want to correct it. That is where that email reply came from.

I'm sorry you feel upset about not qualifying for surveys, but FC's response is NOT abusive, even MENTALLY abusive. Saying it is mentally abusive because they say to deal with it? Sorry, but no. Just because they do not bend over backards and meet your demands and expectations does not make them a abusive. In fact, I personally feel that YOUR responses ABOUT FC are far more abusive than anything I read from FC's response. But you are entitled to your opinion and if you feel they are unfair that is fine. But I doubt you will find many people on here that agree with you because most people that take part in the site understand, just like the FC owner said, it is not FC's fault that people do not qualify for surveys. The surveys are provided by third parties and there are MANY reasons for a person to not qualify. It does not automatically mean the sites are out to get you, it just means you don't qualify. They are looking for opinions/information from other demographics, etc. And, if you read the forum and FC information you will see that it is clearly explained that not everyone or everything can go perfect and you agree to understand and accept that from being part of the site. It is your CHOICE to be a part of this site. If you have such a problem with it, you are clearly not being forced to take part in it and you could walk away. Or, you could accept the terms and conditions the site clearly explains to you and just accept that you do not fit EVERY demographic or EVERY requirement that EVERY survey is ooking for. If you DID fit those, you are probably making up answers or not being 100% consistent in your surveys, whic that alone can disqualify you for them. There are SO many more ways to make money on fusion cash other than doing surveys. I know plenty of people on here that could cash out every month without doing ANY surveys. Instead of complaining and feeling entitled to everything, even though NO ONE is going to qualify for every survey, you could try to see the POSITIVES of the site and the fact that they ha so many other, GUARENTEED, options to make money.

[dsawan]

Never have a problem.

[bleyd]

I have to agree with FC admin staff and the members who have responded. It's obvious that you don't take the time to understand how FC works and how there's so many different ways to make money besides doing surveys.  Even if you just do to the daily email (0.02) and paid to click (.015) you'll still be able to cash out with something before the 180 day expiration date.

[IceKittyNM]

You guys don't know MENTAL abuse when you see it. The owner and the support staff have been giving me replies like this since I joined here and NEVER actually take the time to find out what the problem is or do anything to correct it. All they is 'that's how it is, live with it'. THAT is abuse. They are continually demeaning me in their replies to my support requests and lately they've been doing everything they can to get me to leave, which is NOT going to work. They are no better than the bullies on a school playground and that behavior doesn't cut it in the professional world. They have NO experience in customer service and if they were in my employ, such replies would result in immediate termination from their jobs. You just pat a customer on the head and tell them to 'deal with it'. You take action and correct the problem or compensate the customer in some way for their trouble. FusionCash does none of that and if I were you, I'd find somewhere else to take my business.

Falcon9, you are WAAAAAAAAAAAAAAAAAAAAAAY off. Their surveys don't work for anyone and they fail to see that or want to correct it. That is where that email reply came from.

I'm sorry you feel upset about not qualifying for surveys, but FC's response is NOT abusive, even MENTALLY abusive. Saying it is mentally abusive because they say to deal with it? Sorry, but no. Just because they do not bend over backards and meet your demands and expectations does not make them a abusive. In fact, I personally feel that YOUR responses ABOUT FC are far more abusive than anything I read from FC's response. But you are entitled to your opinion and if you feel they are unfair that is fine. But I doubt you will find many people on here that agree with you because most people that take part in the site understand, just like the FC owner said, it is not FC's fault that people do not qualify for surveys. The surveys are provided by third parties and there are MANY reasons for a person to not qualify. It does not automatically mean the sites are out to get you, it just means you don't qualify. They are looking for opinions/information from other demographics, etc. And, if you read the forum and FC information you will see that it is clearly explained that not everyone or everything can go perfect and you agree to understand and accept that from being part of the site. It is your CHOICE to be a part of this site. If you have such a problem with it, you are clearly not being forced to take part in it and you could walk away. Or, you could accept the terms and conditions the site clearly explains to you and just accept that you do not fit EVERY demographic or EVERY requirement that EVERY survey is ooking for. If you DID fit those, you are probably making up answers or not being 100% consistent in your surveys, whic that alone can disqualify you for them. There are SO many more ways to make money on fusion cash other than doing surveys. I know plenty of people on here that could cash out every month without doing ANY surveys. Instead of complaining and feeling entitled to everything, even though NO ONE is going to qualify for every survey, you could try to see the POSITIVES of the site and the fact that they ha so many other, GUARENTEED, options to make money.

Very good response!! I am one of those that you speak of that is able to cash out monthly WITHOUT doing surveys. Not that I don't want to do surveys, I just haven't had the time to in quite a while, but it's not that hard to find other stuff to fill in the gap!

[skrogman]

Hmmmmm....just seems a strange curiosity to me to see banners here with triple digits? And not something we are able to fill in ourselves...just by doing the work...and even when the administrator just stepped in, I did not at all even see that reply as in any way out of line.  But in about 10 days or so, I will be enjoying my second FC payday along with many others.  This site is genuine and those of us who are doing the work daily would love to see you succeed and enjoy the benefits we do.  In a true helpful spirit, we are all here for each other. 

[marcee30]

No matter what I ask for help with all I ever get is an abusive response. I have tried EVERYTHING and they are NEVER respectful. any suggestions for solving this problem?

What are trying to do on here that you are not able...if your talking about surveys WE ALL GET DENIED FOR THEM from time to time  this site is more then just surveys there are other things on here that will allow you to cash out (REMEMBER YOU HAVE 180 DAYS ) to reach a cash out
  I would suggest
1. Download the FC TOOL BAR ( every 4 QUALIFIED SEARCHES GETS YOU 1 CENT...you dont have to do this every day but when you do they credit instantly
2. Make sure to do the PAID TO CLICK (15 cents)
3. Make sure you are signed up for DAILY EMAILS (2 cents)
4. Make sure to do FC SURVEYS (generally you can qualify for those (1-3 dollars) and even if you don't you still get (1 cent) for trying
5. Make sure to contribute 30 THOUGHTFUL POSTS A MONTH this is worth (3 dollars) if ur post are chosen so make sure you post on things of interest to you/helps others   
6. Make sure to do the DAILY TASKS these credit instantly as well if you do them them right
7. Make sure to watch the PAID VIDEOS (1 CENT)

[michellekport]

I've been making an effort to keep out of this thread, but this one set me off--

They don't care about ANY of us, so if you have tickets pending with them, don't hold your breath for any resolution.

We've responded to over 60 support tickets from you alone, and tens of thousands overall.


I would lock this thread but I'm sure it would be cited as evidence of a conspiracy. So for the time being I'll let it play out.  Please try to keep it civil!

Thank you fusion cash and administrators.

I think the simple fact that you took the time to tell people to “keep it civil” was INCREDIBLY respectful and courteous. I am not a super long term member, and I clearly do not work for fusion cash, BUT I’ve observed and used Fusion Cash enough to understand the rules and understand certain things can be frustrating. However, I am also a sensible person and I understand that even though something frustrates me or I disagree with something or someone, it does NOT mean I am being ABUSED and it does NOT mean I am RIGHT. The fact that administration asks to “keep it civil” even though they are being completely attacked was incredibly impressive and not many people do that. Reading everything on here even makes ME frustrated FOR FC because Pringle, who is complaining repeatedly about being abused and disrespected, is the one who is providing the most disrespect.

Pringle, it is clear that not EVERYONE agrees with you and not EVERYONE feels they are treated badly. In fact, the MAJORITY of people on this site LOVE this site and it is because it actually does what it says. When there are problems WITHIN FC control, it is incredibly rare that they don’t fix the problem. You having problems qualifying for surveys is NOT something FC can control though. And it is explained clearly in multiple places. Many people have issues with surveys, and that is what the forum is for, to ask for suggestions on what to do to qualify. And, even in this thread with you insulting person and person JUST for disagreeing with you, members are STILL trying to help you and are giving you suggestions on what to do to get qualified. And like others have said, if the surveys are SUCH in issue, DON’T DO THEM. There are a TON of people that don’t do surveys because they UNDERSTAND you will NOT ALWAYS qualify. It’s just how it is. The survey companies (not fc) require certain things for every different survey. It’s just how things are, it does not mean they are abusing you etc. People can EASILY cash out EVERY month with doing NO surveys. I know because I hardly ever participate in the surveys for that fact.
It is fine to be frustrated, but again, people here are STILL trying to help and you’ve been ignoring it. It is your choice to do the surveys knowing you may not qualify. And it is your choice to NOT take the advice that people are trying to provide for you. The fact that you sent in 60 tickets in general shows that you probably don’t fully understand the rules and the FACT that you will NOT always qualify. It’s just how it is, it’s not FC’s fault. And I 100% understand their frustration because they are literally telling you exactly why it is happening but you just aren’t listening. Because they aren’t just throwing you money you are getting upset and blaming them for it and attacking them for something that is out of their control.

And you are putting your opinions in others mouths. You say “No one” qualifys for surveys, yet clearly a LOT of people can and do sometimes. And you say everyone should leave the site and it will fail because it doesn’t do what it’s supposed to etc. JUST because YOU don’t qualify does not mean NO ONE qualifies. And just because you disagree with something does not mean it is wrong. If it really was a scam site, people would not be so defensive about it. And that is why people are getting frustrated with your comments. Because SO many people LOVE this site because it DOES work and it IS legit and  I honestly never hear of ANY site better than fusion cash. They provide a HUGE variety of different types of offers to make money NOT just surveys. And people DO get the money they qualify for.

After all that, even though I could go on for a LONG time about this ENTIRE thread, all I have to say is don’t expect others to treat you with respect when you yourself are being disrespectful (even though I don’t think FC was being disrespectful what-so-ever in your provided response- it simply stated the facts, which you didn’t agree with).  And don’t ask for help and then ignore it. Yes, some people came up with slightly negative replies, but they at least started their replies with legit advice and suggestions for the situations and I’ve only seen negative replies from you. If you refuse to accept the help, why are you asking in the first place when you refuse to take it?

And my apologies because I know my response has a attitue with it, but everything I am saying IS civil and IS trying to explain to you the FACTS. And I, as well as others have a hard time not giving an attitude BECAUSE weare TRYING to help but it seems that you just refuse to take it if it's not 100% what you believe. I feel like unless someone replies "omg you're completely right they are horrible!" then you are just going to get more upset an not listen.

[michellekport]

I have been trying and trying with this stupid site for over a YEAR and I NEVER get credit for anything besides paid emails. So I will NEVER have enough to cash out. That is NOT fair. The site owners need to help people who have these problems, but they don't care. They don't care about ANY of us, so if you have tickets pending with them, don't hold your breath for any resolution. They don't want to improve the site and make it easier for people to be successful with it. They simply want to ignore the problems and let the site fail, which is exactly what it will do. The owners don't care so why should we. Take your business else where.

That's silly, if you've been here over a year, you would definitely have enough to cash out. $.15 paid to click, $.02 daily email and $3 forum bonus would easily get you there. (I think some people make 30 posts a month just about not qualifying for surveys so you could have earned that one easily)

It sucks that you don't get credit for surveys, but obviously you love the drama more than anything or you would have quit FC a long time ago.

I don't use paid to click and this is the first time I've done anything on the forum. So I'm not getting any money from either of those. Only from paid emails and surveys(or the extremely rare chance that I qualify). I don't attempt any other offers because I have no money to spend and I refuse to sign up for junk I'll never use. The rest of you must be fine with wasting time and money to earn a meager sum, but I'm NOT.

I just posted A long post and was going to try to control myself and not say anything more but I keep getting more frustrated.

Would like to emphasize, AGAIN, if they surveys and email are ALL you are doing that is YOUR choice. Most people make the money on here from things OTHER than the surveys. You say you have no money and don’t want to waste your time…. Then WHY are you continuing to try the surveys after people have explained multiple times it is not a guarantee to qualify? I NEVER pay a SINGLE penny on this website. And I could cash out EVERY month if I choose to with doing ZERO surveys.  Of course you’re not getting any money if you don’t do the stuff the guarantees a payout… that’s common sense. If you JUST want to do surveys why don’t you go to an actual survey site and that JUST HAS surveys instead of saying Fusion cash doesn’t give you any money when that’s only because you CHOOSE to not do the things that pay for sure because FC has NO control over you qualifying for surveys.

Plus, if you actually used the plain survey sites you would see that NO site lets you qualify all the time. EVER. That’s part of the risk in doing them, but it is, in my opinion, a WAY bigger “waste of time” to ONLY try survey after survey with risk of not qualifying compared to doing the FREE fusion cash offers that GUARENTEE money….

[michellekport]

I've been here longer than a lot of you. I KNOW how the site works. The problem is NOT with me. The staff and now all of you are doing everything they and you can to get rid of me(abuse, discrimination, harassment), but it won't work. You and the staff can continue your petty existence. Just know I'm not giving up until some humanity is learned!

I AM A PERSON!!!!!!!!!!!!!!! TREAT ME LIKE ONE!!!!!!!!!!!!!!!!!!!!!

And again, don't be a hypocrit. If you are insulting and yelling at everyone saying everyone is wrong, why would they not teat you the same? Maybe you, as well, need to learn some "humanity"... or simply the definition of abuse and discrimination. No one has said anything worse than what you yourself has said. And for somone that doesn'want to "waste their time" I don't understand why you're here just to complain with out listening to the advice of people that WERE trying to HELP and give you suggestions on how to ACTUALLY make money. If you put as much of an effort to do the guarenteed paid jobs people suggested compared to complaining about something that FC has no contol over, you wuld actually be able to cashout but instead you wont listen to ANYONE, even the ppl that were NOTHING but nice to you so I don't see any other outcome from that but you to continue being unhappy and unsatisfied. TRY the suggestions, EARN your money and maybe you'll see WHY everyone is DEFENDING fusion cash and getting frustrated with your hypocritcal comments.

And no offense, but no matter how long youve been here, if you ONLY do email and surveys and never cash out, clearly you do not know how the site works Especially since others, who have been here both not as long as you AND those who are senior members all UNDERSTAND, with the help of other members, how to cash out every month or 2  if desired. And since you clearly spend a lot of time TRYING surveys and writing tickets to complain, you could use that time for the other free offers and actually EARN the money you think you deserve. It's your CHOICE.

The definition of insanity is trying the same thin over and over expecting different results. So try something different, and then maybe you'll see why we all love fusion cash.

[deathx88]

LOL at pringle3 and this thread. I needed a good laugh and this one kept me interested.

Remember not to feed the trolls. 

[TOMAS7]

I too used to get bent out of shape at not qualifying for a survey after spending a lot of time on it. Eventually one has to balance out in their own mind , is the reward worth the time and effort? Also there is that thing about continuing to to the same thing such as banging ones head against a brick wall and expecting the wall to move for you.(lol) All of this was before FC added the feature for the FC surveys where we at least now get 1 cent if we are DQ'd and that took some doing and time, as many many members had been requesting that for a long long long time. Now we have that so it worthwhile to at least attempt them. I do not understand why you do not do the paid to click? It does not take more than about 5 minutes and there is no need for a credit card for it, and it is a guaranteed 15 cents each day. In the time you spent bantering back and forth here you could have done that several times. As others have pointed out just the daily email 2 cents and the paid to click 15 cents gives one 17 cents per day which if done every day would allow you to reach the $25 in 148 days, well before the 180 day time frame that earnings would be lost. The videos almost always pay and last month was a banner month with probably the highest number of videos to watch, again no credit card required only time and patience. The tool bar search tool is another item that requires no credit card just time, use and patience.   I think I am seeing a trend here. In the amount of time that you spend attempting surveys, you could be exercising the patience and waiting needed for some of the other tasks that pretty much are guaranteed to pay. Just a thought, but the brick wall is not going to move, as the sponsors of the surveys set the rules and if you participate on other similar sites you could also be getting DQ'd if you have completed the survey already there. So keep banging the wall which will not move and expecting a different outcome, as someone once pointed out, that is the definition of insanity. So if the shoe fits, wear it proudly.  It would appear that you are attempting to be your own brick wall and are disappointed that no one is willing to bang their heads on your brick wall, thus somewhat indicating that the rest of us have a handle on what is insane and what is not. Enjoy being that island unto yourself as I hope and doubt that any others will come to your wall and start banging their heads, as the rest of us have figured out that our time is better spent completing activities and offers that are going to pay us and really can not offer any more assistance to one who apparently also has a stubborn stance and has not the capacity to process the procesdures presented to proactively procure a plausible solution to the problem at hand.

[alishalynn]

i saw nothing wrong with this response. it seems to me you probably wrote a letter that was as you say "abusive" to the operating team and the owner is simply trying to explain to you how it works. there is no way of judging this conversation and placing blame without seeing both ends of the conversation, but with the judgement of your post it seems you are the more hostile of the parties. there is nothing wrong with saying, you know maybe this just isnt for me... i dont seem to be fitting the demagraphic they are looking for to fulfill most surveys. And part ways in a respectful manner. Most people including consumer reports have a very positive view of fushion cash and the way they operate.

[Elder_J]

Ive never gotten a rude response.. I love and appreciate FC, its a great way to make extra money. However, FC may not be for everyone..

[LovelyxOdd]

I thought the owner handled the response very professionally and gave a good explanation as well. Pringle is just frustrated and taking it out on the site.